All the basics were fine: the bed and linens were comfortable, the shower was excellent, the room was spacious, the cleaning staff did a great job, the furnishings were a bit threadbare but clean. It has none of the trendy charm of the former Royalton from its Philippe Starck days in the 1990s, but at least you no longer need a flashlight to negotiate the formerly fashionably-dimmed corridors. The location is great. The staff are lovely and helpful. It is modest but solid.

Location, good in design, nice staff

The location of this hotel is excellent - 2 blocks from Times Square, and just off 5th avenue. The hotel staff are very helpful and friendly. Our first room was quite dismal but the staff happily relocated us for minimal cost. The new room had a bigger bed (King) and a separate living area which was great.

It was quiet and the staff were terrific. I liked the lobby a lot and the staff were very accommodating when we wanted to hang out there after we checked out (it was so hot outside). They also allowed us to leave our bags with them for a few more hours. The room was fine, too.

The location is great for Mid Town, 5th Ave and Central Park. The room was clean and large for NYC.